Home PagePrivacy policy and terms & conditions

Privacy Policy and Terms & Conditions

Turnaround time:

7-10 working days.


1. Terms of use

By using our service, (herein referred to as ‘Service’) you are deemed to have read and accepted the terms and conditions, hence forming a legal binding agreement between The Artropolis Pty Limited trading as The Artropolis Pty Limited (herein referred to as “The Artropolis”, “us”, “our”, “we” and their affiliates)

All orders are accepted according to these terms and conditions. By using ‘The Artropolis’ website you accept these terms and conditions.

2. Third Party Links

In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

3. Artists/Photographers

Under these terms and conditions you may not use any of our services for illegal or fraudulent purposes, and may NOT place any of the following material as your own.

a) Any unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, or any other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work without their consent. You are responsible for all possible consequences of unlawful use of protected data.

b) Any material that is unlawful, indecent, pornographic, obscene, lewd, filthy or vile or is inappropriate and harmful to children in any way.

c) Any material that is a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of South Africa, or a threat of blackmail.

d) Any material promoting racism or hatred against an individual or group. As well as any defamatory remarks directed at any other person or company.

e) Any material that contains viruses, worms, Trojan horse or any other corrupted codes or files.

The Artropolis reserves the right to refuse to accept or print any submissions that we believe to be unacceptable and fall within the category’s described in paragraphs (a) through (e) above.

You acknowledge and agree that you will be liable for any action taken against The Artropolis in relation to any such activities and will fully indemnify The Artropolis against any such claims, actions, demands or costs that may arise as a result.

You further acknowledge and agree that The Artropolis may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of The Artropolis, its users and the public.

4. Fashion Designs

Use of this Website and Fashion Designs

The contents of these pages are the copyright of The Artropolis Reproduction of part or all of the contents in any form is prohibited other than with the written permission of The Artropolis Pty Limited.

In particular, no part of The Artropolis web pages may be distributed or copied for any commercial purpose, or incorporated in any other work or publication, whether in hard copy or electronic or any other form. No part of The Artropolis, fashion designs and web pages may be reproduced or transmitted to, or stored in, any other website or other form of electronic retrieval system.

5. Liability

The Artropolis can in no way be held responsible for damage or loss of the uploaded files or to non-delivery of any product due to incorrect information given or failure by the couriers to locate and deliver the product to you. The Artropolis is not responsible for 3rd party shipping errors, omissions or damaged shipments.

The Artropolis takes no responsibility for the colour of images on your screen compared to how they print or the colour of fashion designs on screen to the final production. For photographic images, each printer is calibrated according to the substrate used and each substrate reacts differently so there could be colour discrepancies.

You, the customer shall indemnify The Artropolis against any claims, costs and expenses arising out of infringement of copyright, trademark, patent or design. The Artropolis gives no warranty, express or implied, concerning the suitability of the goods supplied for any purpose whatsoever nor shall The Artropolis be liable for any direct, indirect, consequential or other loss including loss to third parties arising out of errors in carrying out an order placed or by delay in delivery, or by the suitability of goods for use as intended.

6. Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

7. Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

8. Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

9. Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Data protection provisions

The Artropolis attaches much value to the protection of your personal data and creates, processes and uses your personal data exclusively in accordance with the principles referred to below and whilst obeying the applicable data protection laws.

Your personal data

We use the information with regard to your person as follows:

In order to make sure that the contents of the websites are represented in the way that is most effective for you and your computer.
In order to provide you with information, products and services that you have either asked us to provide you with or in respect of which we believe that they might be of interest to you, in so far as you have declared to agree to being contacted for such purposes.
In order to fulfil our obligations in connection with agreements that have been created between you and us
In order to draw your attention to changes in our service provision portfolio, in so far as you have declared to agree to being contacted for such purposes.

Newsletter, subscription, customer surveys

At regular intervals The Artropolis sends newsletters to registered interested parties. In so far as you have registered for The Artropolis Newsletter, The Artropolis creates and processes your personal data exclusively for the dispatch of the newsletter concerned. Your data will be deleted immediately when you terminate the newsletter subscription concerned. You can at any time cancel your subscription via the link contained in the newsletter.

10. Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

11. Product availability

Lead time is dependent on stock availability and the amount of orders in production at the time of placing your order. Normal turnaround time is around 7 – 10 business days and framing between 10 – 12 business days. (Excluding shipping).

Peak season turnaround time may be longer.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence The Artropolis will contact you via email and provide you with a revised delivery date.

12. Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase or transfer unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service on this website.

13. Delivery of Products and Delivery Time

All products will be delivered to the delivery address supplied by you at the time of placing your order. Production and delivery take 14 – 20 business days after the order and the payment of the order has been received. Time for delivery is an only an estimate and not a condition of this agreement. Delays in the delivery time can under no circumstances be used to cancel an order or to claim any compensation

Any order is subject to cancellation or variation by reason of Force Majeure from any cause whatsoever beyond The Artropolis’s control including inter alia: inability to secure labour, materials, power or supplies, or by reason of an Act of God, war, civil disturbance, riot, state of emergency, strikes, lockout or other labour disputes, fire, flood, drought or legislation.

14. Shipping

We charge a flat rate per delivery to major South African cities. Outlying areas will have an additional delivery fee. International deliveries will be charged at an additional rate.

Please ensure the correct shipping address is provided from the outset when placing your order as title and risk will pass to you once the order has left our premises. Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

15. Guarantee and Refunds / Returns Policy

The Artropolis provides a 100% guarantee against manufacturing defects. The Artropolis will not cancel or refund an order except in the case of workmanship defect, or if the product arrives damaged or the product does not match the item(s) you ordered.

The Artropolis reserves the right to change brands or substitute the materials used in the production of your order. Materials used in the production of your order are subject to change without prior notice. The next best alternative will be sourced and used in the case of material shortage so that the same quality standards can be maintained.

In order to make a complaint about products from The Artropolis a written complaint must be received by The Artropolis within seven days of receipt of your product. The defective product must be returned (at the customer’s own expense) within 14 days of receipt of the product to be considered viable for a refund.

We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition.

The Artropolis is not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors, order quantity or other ordering errors. Please be sure to preview your order carefully before placing your order.

*In order to request to return a purchase, The Artropolis must be contacted on 073 183 3227 or email info@theartropolis.co.za.

* Note: The Artropolis recommends that you use DHL Express for all returns as it offers shipment tracking through a website tracking system. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

The Artropolis endeavours to offer you competitive prices on products; you’re total order price will include the price of the purchase plus any applicable shipping charges and packaging costs.

The Artropolis reserves the right to change pricing at any time without prior notice.

Should The Artropolis reduce it’s price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

EFT (Electronic Fund Transfer)

We accept EFT payments. One of the most widely used ways of sending money online. You will then have to load The Artropolis as a beneficiary on your internet banking and use the unique order number in the reference line on your invoice for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:

Bank : Nedbank
Branch No. : 19700500
Branch Name : Sandton
Account Name : The Artropolis PTY Ltd
Account No. : 1067145516
Account Type : Business current account

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email through your deposit slip to us at info@theartropolis to ensure your payment is confirmed and order shipped as quickly as possible.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

I understand that all the designs and trademarks are registered to The Artropolis Pty Limited and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by The Artropolis Pty Limited for any civil action or any legal action deemed necessary against me.

Contact Details

Postal address

P.O Box 5029
South Africa

Email address


Phone number