Shipping & Returns
What is your mail order guarantee/returns policy?
We want you to love our products as much as we do, and believe you can’t buy better. We’re so confident of this, we offer a full six-month guarantee – no matter what condition the item’s in. You can return it for an exchange or full refund, no questions asked.
To make this even easier returns can be processed online. Simply log in to your account and follow these steps:
Step 1: Find the items you wish to return from your order history and fill out the online form
Step 2: Print your POST retuns label
Step 3: Pack and ship your items back to us
Step 4: We will refund or exchange your items as soon as the courier notifies us that they have received it
When does the 14-day guarantee apply?
The only exception to our generous guarantee is when we are on sale.
Please find our delivery timescales below. If you have requested any alterations or monogramming, please allow an additional four working days for delivery.